FAQ

The cost of shipping a car depends on various factors, including the vehicle type, pickup and delivery locations, shipping distance, time of year, and transport method (open or enclosed). We offer free quotes based on your specific needs.

There are two simple ways to obtain a quote. You can either call and speak to a logistics coordinator at 888-509-1102 or complete our instant quote form. Our trained professionals are waiting to assist you.

Contact our team at 888-509-1102 to assist scheduling your transport. We will be glad to walk you through the entire process. If you received your quote online, you can start your shipment through our online booking portal.

Our standard pickup window is within 1-3 business days from the first available ship date. If you need the vehicle picked up on the same or next day, we’ve got you covered! Our expedited options will ensure instant service. If you’re in a time crunch and require expedited service, make sure you call right away and speak with one of our Transportation Specialists so they can find the closest option that works for you!

Yes, we include a complementary 100 pounds or personal items in your quote. Packing items in the vehicle may cause damage to the interior due to movement during transportation. We do not recommend this. Freedom Auto Transport will not be liable for damage during transit. Additional fees, at the driver’s discretion, may apply for weight over 100 pounds. Also, customers should understand inside contents may hinder a driver’s view while preparing the vehicle for transportation.

We accept Visa, MasterCard, AmericanExpress, Discover. Additional mobile payment apps such as Zelle and Cashapp are available as well. A portion of the payment will be due once a driver is assigned to your vehicle and pickup is scheduled.

Once the shipment has been assigned to a carrier, a portion will be charged to reserve the trailer. The remaining payment is based on agreed terms of payment.

Yes, they are. Deposits are refundable before the shipment is picked up. Though once the shipment is loaded, deposits are no longer refundable.

If you need to change your pickup or delivery location, date, or any other details, contact us as soon as possible. We’ll do our best to accommodate changes, but additional fees may apply.

All fees are made clear up front. We aim to be transparent with all pricing, but there may be additional fees for things like expedited shipping, inoperable vehicles, lifted or lowered vehicles, or if the vehicle is completely packed full of items, or if your vehicle is not easily accessible for pickup. Make sure to inform your agent of all information so everything can be discussed upfront before booking. We will never change the price after the vehicle is loaded or enroute.

We recommend booking your transport 1-2 weeks in advance. Though keep in mind this is only a recommendation and that we can accommodate further out and last minute requests as well.

We provide estimated pickup and delivery windows based on carrier availability. Expedited shipping is available as well. If you require specific dates, please call 888-509-1102 right away so that we can accommodate your needs.

This will depend on what country you wish to have your car shipped to. Please call 888-509-1102 for more details.

Yes! We provide seasonal auto transport for snowbirds traveling to and from warmer climates. Many customers use our services to transport their cars between states like Florida, Arizona, and California.

Yes, we proudly offer vehicle transport services for military personnel, including PCS moves. We are highly experienced in shipping to and from military bases and provide discounts for active-duty service members.

Yes, we provide vehicle shipping services for dealerships, auctions, fleet management, and just about any accessible location. Whether you need single or multiple vehicles transported, we can handle the logistics.

Yes, we offer door-to-door auto transport, meaning the carrier will pick up and deliver your vehicle as close to your specified locations as possible. In some cases, due to narrow streets or local restrictions, you may need to meet the carrier at a nearby location.

Yes. Freedom Auto Transport specializes in delivering vehicles of all types. Regardless of the vehicle’s condition, we can transport it. However, inoperable vehicles that do not roll and steer may require additional equipment to load and unload. Contact our logistics coordinator now to assist with your needs.

Once the shipment is assigned, the driver will contact the pick-up location to schedule the pick up appointment, they will generally provide a 2 to 4-hour window, sometimes smaller. The same process applies to delivery: as the carrier nears the destination, the driver will reach out to the delivery contact to arrange a delivery appointment. Please note that additional charges may apply for customers requesting a specific, guaranteed pick-up or delivery time instead of a time window.

The delivery time will vary based on distance and the location of the delivery. It is not possible to calculate prior to having your location details. Once you have received a quote and provided the locations of pickup and delivery we can provide an accurate estimate for delivery. We strive to provide quality service. Therefore, drivers are restricted to speed and driving time based on local and federal laws. Additionally, road conditions and weather can factor into delivery times.

Yes, upon pick up you will receive an eBOL that provides real time tracking. Or you can simply call 888-509-1102 for an update on your shipment.

Transportation takes place on open or enclosed vehicle carriers. Enclosed vehicle carriers are recommended for custom, exotic, luxury or lowered vehicles. Open trailers are generally our most common and a very safe option.

It’s best to have someone present at both the pickup and delivery to inspect the condition of the vehicle. However, if you’re unable to be there, you can authorize a representative to handle the delivery process or leave the keys somewhere that only the driver will know.

We do our best to meet delivery times, but delays can sometimes occur due to weather, road conditions, or other unforeseen circumstances. We will keep you informed of any changes and provide updates on your shipment.

To ensure the safety of your vehicle, it will only be driven for loading and unloading purposes. It will not be driven for any significant distance unless explicitly agreed upon for specific services.

We transport all types of vehicles, including coupes, sedans, SUVs, trucks, motorcycles, and specialty vehicles like classic cars or oversized equipment. If you have a unique vehicle, reach out to discuss your specific needs. Chances are we can handle it with no problem.

Yes, we can transport modified, lifted, or oversized vehicles, pricing will vary due to size, weight and the type of trailer needed to handle the shipment. Please provide exact specifications when requesting a quote.

Open transport (most common) involves shipping your vehicle on an open-air carrier, which is more cost-effective. Enclosed transport uses a fully enclosed trailer for added protection, ideal for high-end, luxury, or classic vehicles.

Yes, you can transport a leased or financed vehicle. However, you may need permission from the leasing or financing company. Check with them beforehand to ensure compliance with their policies.

Yes, we can arrange transport for multiple vehicles at the same time. Whether you are a business, dealership, or family relocating with several cars, we can coordinate the shipment efficiently.

Yes, we offer enclosed transport options for motorcycles to protect them from weather and road debris. Open transport is also available for a more budget-friendly option.

Yes, we operate year-round, including during winter months and in various weather conditions. However, severe weather may cause occasional delays, which we will communicate to you promptly.

While we expect carriers to deliver all vehicles without damage, accidents can happen. It is important for customers to inspect their vehicles upon receipt. If damage is noticed, customers should contact our office asap. Damage should be documented on the “Bill of Lading” received from the driver. If a report is not made in a timely manner we will not be able to assist you with the damage.

Yes, your vehicle is covered under the carrier's insurance during transport. Additionally, we require all customers to maintain their own insurance for the vehicle while in transit, offering extra protection against any potential loss.

Before shipping your vehicle, please ensure it is accessible for the carrier, in good working condition, and that any loose or fragile items are removed or properly secured. Be sure to take out any valuable items or important documents, including the vehicle's title. We also recommend taking photos of your vehicle to document its condition before transport.

No, your vehicle does not need to be registered or have plates for transport. However, you must provide proof of ownership or authorization for shipping.

Yes, you should not leave weapons, illegal substances, hazardous materials, or perishable goods in your vehicle. Only lightweight personal items (up to 100 lbs) may be allowed in the trunk, depending on carrier policy.

All our carriers are fully licensed, insured, and vetted to meet federal and state regulations. We work only with professional, experienced transporters to ensure the safe delivery of your vehicle.